Store Policies & Customer Information

Shipping & Delivery

1. Free standard shipping to the USA, Canada, and UK

Dear Little Lines offers FREE STANDARD SHIPPING on all orders delivered to the United States, Canada, and the United Kingdom, with no minimum order value.

Free standard shipping refers to the shipping charge for the standard delivery service. If an optional paid express service is offered, its cost will be clearly displayed before checkout. Any applicable taxes, import duties, or other governmental charges are separate from the shipping fee and are handled as required by applicable law and checkout disclosures.

2. Shipping to other countries

If delivery is available to an address outside the USA, Canada, or UK, any applicable shipping charge will be shown at checkout before you submit your order. We do not charge an undisclosed shipping fee after the order is placed.

3. Personalized production and order processing

Our necklaces are made using the drawing or handwriting you submit. Your order may require a production period before it is dispatched.

Production and delivery timelines shown in the store, in order confirmations, or by customer support are estimates unless we expressly guarantee a specific date. Timing can vary depending on artwork quality, production workload, destination, holidays, customs, or carrier delays.

If there is an important issue with the artwork or order details, we may contact you before production begins. Please respond promptly to avoid delays.

4. Tracking information

Where tracking is available, we will send tracking details using the contact information supplied at checkout once the parcel is dispatched. Tracking status may take some time to update after shipment.

5. Correct shipping address

Please provide your complete name, street address, apartment or unit number when applicable, city, state or province, postal code, country, and valid contact information.

If you spot an error, contact info@dearlittlelines.com as soon as possible. We will try to assist, but address changes may not be possible after fulfillment or dispatch begins.

6. International deliveries and customs

For cross-border orders, customs review may cause additional delays. Any applicable import duties, taxes, customs processing fees, or similar charges are addressed as required by applicable law and the information shown at checkout. Free standard shipping does not, by itself, mean that every possible import tax or duty is included.

7. Lost, delayed, or damaged parcels

If a package is missing, significantly delayed, or arrives damaged, please contact info@dearlittlelines.com with your order number and relevant details. If the package or product is damaged, include clear photographs where possible.

We will review the situation and provide an appropriate resolution in accordance with applicable law and our Refund Policy.

8. Optional Shipping Protection

Shipping Protection is an optional $3.95 USD add-on (converted to the buyer's currency where supported) provided by Dear Little Lines. When purchased with a necklace order, it provides one replacement at no additional product or standard-shipping charge for an eligible parcel that is confirmed lost, stolen, or damaged during delivery. It is a merchant replacement commitment, not a third-party insurance policy.

For a claim, contact info@dearlittlelines.com with your order number and any available carrier tracking information. For damaged parcels, include clear photos where possible. We may request reasonable information to verify a loss or theft. Please contact us promptly so we can investigate and arrange a replacement if the claim is eligible.

Coverage is optional and applies to a single shipment associated with the order. It does not reduce your rights to remedies for missing, defective, damaged or incorrect goods under applicable consumer law, whether or not you purchase protection.

8. Contact

For shipping questions, email info@dearlittlelines.com.

View the official shipping page

Returns, Refunds & Cancellations

We want every Dear Little Lines keepsake to be something you treasure. This policy explains returns, exchanges, refunds, damaged items, and cancellations for our personalized jewelry.

1. Personalized and custom-made jewelry

Our personalized necklaces are made to your specifications using your uploaded drawing or handwriting. Correctly made personalized products generally are not eligible for change-of-mind returns or exchanges, subject to applicable law.

This exception does not affect your statutory rights where an item is damaged, defective, incorrect, or not as described. We will provide remedies required by applicable consumer law.

2. Our 30-day customer-support period

Please contact us within 30 days of delivery if you have a concern about your order. We will review the issue and explain the next steps. This customer-support period does not shorten or replace any longer statutory rights available in your country.

3. Damaged, defective, incorrect, or not-as-described orders

If your order arrives damaged, defective, incorrect, or not as described, email info@dearlittlelines.com with your order number and clear photographs of the issue. We may ask for additional details to understand the problem.

After reviewing the claim, we will arrange an appropriate solution, which may include a repair, replacement, or refund, as required by applicable law. Where the law requires us to cover the associated costs, we will do so.

4. Non-personalized products

If we offer an item that is not personalized or made to your specifications, please contact us within 30 days of delivery to request a return. Items should be in their original, unused condition where reasonably applicable. Any statutory cancellation or withdrawal rights remain unaffected.

5. Refund processing

Approved refunds are issued to the original payment method. Processing times depend on the payment provider or bank. We will let you know when a refund has been initiated.

6. Order changes and cancellations

If you need to change an uploaded drawing, chain length, finish, or delivery details, contact us as soon as possible. Personalized jewelry can enter production after an order is placed, so changes or cancellations may no longer be possible once production has begun, except where required by applicable law.

7. Return instructions

Before sending any item back, email info@dearlittlelines.com with your order number. We will provide the relevant return instructions and address if a return is appropriate. Do not ship items without first contacting us.

8. Your consumer rights

Nothing in this policy excludes, restricts, or replaces consumer rights or remedies that cannot lawfully be limited in your jurisdiction.

View the official refund policy page

Privacy & Uploaded Artwork

Privacy Policy

Last updated: October 23, 2026

Dear Little Lines ("we," "us," or "our") operates this online store and website. Our store is powered by Shopify. This Privacy Policy explains how we collect, use, share, store, and protect personal information when you browse our website, create an account, place an order, upload artwork for a personalized necklace, or contact us.

Please read this policy carefully. Depending on where you live, you may have rights regarding your personal information. Nothing in this policy limits rights you have under applicable privacy law.

1. Personal information we collect

We may collect contact information such as your name, email address, telephone number, billing and delivery addresses; payment and transaction information processed through our payment providers; account credentials and preferences; products viewed or ordered; order, return, and customer-service history; communications you send us; device, browser, IP address, and network information; and information about how you interact with our website.

We collect information directly from you, automatically through website technologies such as cookies, from service providers who help operate our store, and, where appropriate, from advertising or other business partners.

2. Children's drawings and personalized artwork

When you order a personalized necklace, you may upload a photograph, scan, drawing, handwriting sample, or related customization instructions ("Artwork"). We process the Artwork to review your personalization request, create the custom item, fulfill the order, communicate with you, and resolve production or customer-service issues.

Please submit only Artwork you have permission to use. Avoid uploading unnecessary information about a child, such as a full name, date of birth, school, address, or contact details. If a drawing contains information that identifies a child, it may be personal information. The adult placing the order is responsible for obtaining any appropriate permission to submit it.

We may provide your Artwork and order instructions to trusted production or fulfillment partners only as reasonably needed to make or deliver the personalized product. We do not claim ownership of the original drawing simply because you upload it.

3. How we use your information

We use personal information to process payments and orders, personalize products, provide customer support, arrange delivery, maintain your account, process refunds or returns, improve the store, detect fraud and protect security, comply with legal obligations, and enforce our policies.

Where permitted by law or with any required consent, we may also use information to send marketing communications, personalize recommendations, measure advertising effectiveness, and display relevant ads. You can unsubscribe from marketing emails using the link in the email.

4. How we share information

We may share information with Shopify; payment processors; customer-service, website, technology, cloud-hosting, analytics, advertising, manufacturing, and fulfillment providers; shipping companies; and other service providers acting on our behalf. We may also disclose information with your consent, to comply with applicable law or valid legal requests, to protect legitimate rights and security, or in connection with a business reorganization.

Some partners operate in different countries, and information may be transferred outside your country of residence. We take steps required by applicable law to protect information in cross-border transfers.

5. Shopify and third-party services

Shopify hosts our online storefront and processes certain information to provide and improve its services. For more information about Shopify's practices and privacy choices, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users and the Shopify Privacy Portal at https://privacy.shopify.com/en.

Our site may contain links or tools operated by other organizations. We are not responsible for those organizations' independent privacy practices; please review their notices before sharing information with them.

6. Cookies and advertising choices

Our website and service providers may use cookies and similar technologies to remember preferences, operate the cart, secure transactions, analyze site performance, and support advertising. Depending on your location, you may be able to manage consent through the website's privacy controls, your browser settings, or by contacting us.

Where applicable law provides an opt-out right concerning targeted advertising or the sale or sharing of personal information, you may exercise that right through available Shopify privacy controls or by contacting us. We will honor legally required privacy signals when applicable.

7. Children's privacy

Our store is intended for adults purchasing gifts and personalized jewelry. It is not directed to children, and we do not knowingly request orders or account registration directly from children. Parents or guardians who have concerns about information contained in a submitted drawing may contact us using the details below.

8. Security and retention

We use reasonable organizational and technical measures to protect personal information, but no method of online transmission or storage is perfectly secure. We retain information only for as long as reasonably needed for orders, production, customer service, legal compliance, fraud prevention, dispute resolution, and other legitimate purposes, subject to applicable law.

Because customized items may require an Artwork file, we may retain that file during production and for a reasonable period afterward to support inquiries or remedies. You can ask us about deletion, although some information may need to be retained for legal or operational reasons.

9. Your privacy rights

Depending on your jurisdiction, you may have rights to request access to, correction of, deletion of, or a portable copy of your personal information; to object to or restrict certain processing; to withdraw consent where consent is the legal basis; or to opt out of certain advertising uses.

Rights are not absolute and may depend on applicable exceptions. We may need to verify your identity before processing a request. We will respond as required by law. You may also have the right to complain to your local privacy or data protection authority.

10. International transfers

Your personal information may be stored or processed outside the country in which you live. Where required, we rely on appropriate legal safeguards for international transfers, such as standard contractual clauses or other recognized mechanisms.

11. Updates to this policy

We may update this Privacy Policy to reflect changes in our store, technologies, service providers, or legal obligations. The revised version will be posted on our website with an updated date and any additional notice required by law.

12. Contact

For questions about privacy, personalized Artwork, or requests to exercise your privacy rights, contact Dear Little Lines at info@dearlittlelines.com.

View the official privacy policy page

Terms of Service

These Terms of Service apply when you visit the Dear Little Lines website or purchase products from our store. Please read them together with our Privacy Policy, Refund Policy, and Shipping Policy.

1. Use of our store

By using our website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law. You must use the site lawfully and provide accurate, complete, and current information when ordering.

2. Products and descriptions

We make reasonable efforts to show our products accurately. Actual jewelry colors, finishes, proportions, and details may differ slightly because of screen settings, photography, lighting, material characteristics, and normal manufacturing tolerances.

Personalized artwork can look different after it is translated from paper or a digital image onto jewelry. Very fine details, handwriting, and line thickness may be adjusted when necessary for production.

3. Submitted artwork and personalization

You confirm that you own or have permission to submit any drawing, handwriting, image, or other material used for personalization, and that using the material to fulfill your order will not violate another person's rights.

You agree not to submit unlawful, infringing, or otherwise inappropriate material. We may decline an order or request different artwork if an upload cannot reasonably be produced or would violate applicable law.

You authorize Dear Little Lines and its production or fulfillment partners to use your submitted artwork solely as reasonably needed to review, manufacture, deliver, and support your personalized order, as further described in our Privacy Policy.

Please check your selected metal finish, chain length, spelling or instructions, and uploaded artwork before completing checkout.

4. Prices and payments

Product prices, offers, and applicable promotions are those displayed when you place your order. The final total, including applicable taxes and any charges not covered by a promotion, will be displayed before payment.

We reserve the right to refuse or cancel an order for reasons such as obvious pricing errors, suspected fraud, unauthorized activity, invalid artwork, or product unavailability. Where payment has already been collected and we cancel an order, the appropriate amount will be refunded.

5. Shipping and delivery

FREE STANDARD SHIPPING applies to orders delivered to the United States, Canada, and the United Kingdom, as described in our Shipping Policy. Other eligible destinations may have shipping charges displayed at checkout.

Production and delivery times for customized products are estimates unless otherwise expressly guaranteed. Your rights concerning non-delivery or delays are governed by applicable law.

6. Returns, exchanges, and cancellations

Because personalized jewelry is produced using the artwork you provide, change-of-mind return and cancellation rules can differ from those for standard products. Please review our Refund Policy before buying. Your mandatory legal rights for defective, incorrect, or misdescribed items remain unaffected.

7. Product care and use

Please follow any relevant care or maintenance instructions supplied with your jewelry. To the extent permitted by law, we are not responsible for damage caused by misuse, improper care, or unauthorized alterations after delivery.

8. Website availability and information

We work to keep our website accessible and our information accurate, but temporary interruptions, typographical errors, or technical issues may occur. We may revise website content or product availability where necessary.

Nothing in these terms limits liability or consumer protections that cannot legally be excluded.

9. Privacy

Your use of the website and the personal information, drawings, or other content that you provide are subject to our Privacy Policy. Please review it to understand how customer data and submitted artwork are handled.

10. Contact

Questions about these Terms of Service may be sent to info@dearlittlelines.com.

View the official terms of service page

Contact Information

View the official contact page