Refund Policy

We want every Dear Little Lines keepsake to be something you treasure. This policy explains returns, exchanges, refunds, damaged items, and cancellations for our personalized jewelry.

1. Personalized and custom-made jewelry

Our personalized necklaces are made to your specifications using your uploaded drawing or handwriting. Correctly made personalized products generally are not eligible for change-of-mind returns or exchanges, subject to applicable law.

This exception does not affect your statutory rights where an item is damaged, defective, incorrect, or not as described. We will provide remedies required by applicable consumer law.

2. Our 30-day customer-support period

Please contact us within 30 days of delivery if you have a concern about your order. We will review the issue and explain the next steps. This customer-support period does not shorten or replace any longer statutory rights available in your country.

3. Damaged, defective, incorrect, or not-as-described orders

If your order arrives damaged, defective, incorrect, or not as described, email info@dearlittlelines.com with your order number and clear photographs of the issue. We may ask for additional details to understand the problem.

After reviewing the claim, we will arrange an appropriate solution, which may include a repair, replacement, or refund, as required by applicable law. Where the law requires us to cover the associated costs, we will do so.

4. Non-personalized products

If we offer an item that is not personalized or made to your specifications, please contact us within 30 days of delivery to request a return. Items should be in their original, unused condition where reasonably applicable. Any statutory cancellation or withdrawal rights remain unaffected.

5. Refund processing

Approved refunds are issued to the original payment method. Processing times depend on the payment provider or bank. We will let you know when a refund has been initiated.

6. Order changes and cancellations

If you need to change an uploaded drawing, chain length, finish, or delivery details, contact us as soon as possible. Personalized jewelry can enter production after an order is placed, so changes or cancellations may no longer be possible once production has begun, except where required by applicable law.

7. Return instructions

Before sending any item back, email info@dearlittlelines.com with your order number. We will provide the relevant return instructions and address if a return is appropriate. Do not ship items without first contacting us.

8. Your consumer rights

Nothing in this policy excludes, restricts, or replaces consumer rights or remedies that cannot lawfully be limited in your jurisdiction.