Shipping Policy

1. Free standard shipping to the USA, Canada, and UK

Dear Little Lines offers FREE STANDARD SHIPPING on all orders delivered to the United States, Canada, and the United Kingdom, with no minimum order value.

Free standard shipping refers to the shipping charge for the standard delivery service. If an optional paid express service is offered, its cost will be clearly displayed before checkout. Any applicable taxes, import duties, or other governmental charges are separate from the shipping fee and are handled as required by applicable law and checkout disclosures.

2. Shipping to other countries

If delivery is available to an address outside the USA, Canada, or UK, any applicable shipping charge will be shown at checkout before you submit your order. We do not charge an undisclosed shipping fee after the order is placed.

3. Personalized production and order processing

Our necklaces are made using the drawing or handwriting you submit. Your order may require a production period before it is dispatched.

Production and delivery timelines shown in the store, in order confirmations, or by customer support are estimates unless we expressly guarantee a specific date. Timing can vary depending on artwork quality, production workload, destination, holidays, customs, or carrier delays.

If there is an important issue with the artwork or order details, we may contact you before production begins. Please respond promptly to avoid delays.

4. Tracking information

Where tracking is available, we will send tracking details using the contact information supplied at checkout once the parcel is dispatched. Tracking status may take some time to update after shipment.

5. Correct shipping address

Please provide your complete name, street address, apartment or unit number when applicable, city, state or province, postal code, country, and valid contact information.

If you spot an error, contact info@dearlittlelines.com as soon as possible. We will try to assist, but address changes may not be possible after fulfillment or dispatch begins.

6. International deliveries and customs

For cross-border orders, customs review may cause additional delays. Any applicable import duties, taxes, customs processing fees, or similar charges are addressed as required by applicable law and the information shown at checkout. Free standard shipping does not, by itself, mean that every possible import tax or duty is included.

7. Lost, delayed, or damaged parcels

If a package is missing, significantly delayed, or arrives damaged, please contact info@dearlittlelines.com with your order number and relevant details. If the package or product is damaged, include clear photographs where possible.

We will review the situation and provide an appropriate resolution in accordance with applicable law and our Refund Policy.

8. Contact

For shipping questions, email info@dearlittlelines.com.